Terms and conditions of use

Terms of business  

The general conditions of the Baterije.eu website are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

Baterije.eu store (hereinafter also "store or Gluhicom") is managed by the company Gluhicom, Žiri, d.o.o. d.o.o., Jezerska ulica 1, 4226 ŽIRI, registration number: 5650186000, tax number: SI95084142. The general business conditions determine the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the store and the customer. The buyer is bound by the general conditions that are valid at the time of purchase (submission of the online order). When placing an order, the user is specifically warned of the general terms and conditions of business and by placing the order confirms familiarity with them.

Information accessibility

 The store undertakes to provide the customer with the following information before being bound by the contract or offer:

  1. Information about the company Gluhicom (name and headquarters of the company, registration number, tax number).
  2. Contact information that enables the user to communicate quickly and efficiently (e-mail, telephone).
  3. Essential properties of the articles.
  4. Conditions of delivery of articles.
  5. The prices, which must be clearly and unequivocally specified, must be clearly displayed or already contain taxes and transport costs and other duties, as well as the validity period of this information.
  6. Method of payment and delivery
  7. The term in which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43 of the ZVPot; in cases where the consumer, in accordance with Article 43. If he does not have the right to resign according to Article ZVPot, he is expressly informed of this). 


The sales contract between the store and the customer is concluded in the online store at the moment when the store sends the customer the first electronic message about the status of his order (titled: Order confirmation). With this, all prices and other conditions, as derived from the placed order, become fixed and apply to both the store and the customer.The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later. The sales contract (the first email about the status of the order) is stored electronically on the server.

Payment methods

The store allows the following payment methods:

with cash upon collection (if you pick up the package at Pošta Slovenije unit, you can also pay with a payment or credit card)

by bank transfer to our TRR - (the goods are reserved for 3 working days, if we do not receive payment during this time, the order is cancelled)

with payment or credit card MasterCard®, Visa, American Express

with payment by PayPal account

Invoice issue

Each order is accompanied by an invoice in physical (paper) form. In the case of personal collection at the store in Žiri, you will receive a printed receipt for the purchased items upon collection. The buyer receives an invoice for each separate order or separate shipment within the order separately.

The invoice contains a breakdown of the price and all costs related to the purchase, and a notice on the right to withdraw from the contract is also attached.

The buyer is obliged to check the correctness of the data before submitting the order. We do not consider later objections regarding the correctness of issued invoices.


All prices published in Trgovina Baterije.eu include VAT. The prices are valid at the moment of placing the order and have no further validity.

The prices are valid in case of payment with the above-mentioned payment methods, under the above-mentioned conditions.

Payment and credit cards

In case of payment with payment or credit cards, the following conditions also apply:

the payer (data in the user's account) must be the same person or organization as the owner of the payment or credit card.

after confirmation of receipt of the order, it is not possible to change the content of the order or of the final amount of the order.

Purchase notification procedure

After pressing the "Submit order" button at the checkout, you will receive an order confirmation with all the necessary information to your e-mail address.

Registered users always have access to all order statuses in their user account.

If you are shopping as a guest, you will be kept up-to-date on order statuses by e-mail.

Order sent / Ready for collection

The status "Order sent" means that the shipment is ready and will be delivered to Pošta Slovenije on the same day. Shipments are usually delivered at 3 p.m. Until then, you can cancel your order by calling 04/510-60-90.

If the shipment is already in the delivery phase, you can still cancel the order by refusing the postman/deliverer to accept the shipment - "I do not accept".

The status "Ready for pickup" means that the goods are ready and you can pick them up at the store in Žiri.

Purchase for legal entities

The purchase process for legal entities is exactly the same as for natural persons, except that at checkout in the section "Your information" below, check the box "I would like to enter a different address for the account" and enter the address of the company.

If you want a company account, you accept the terms and conditions that apply to companies. The main difference is in the possibility of withdrawing from the contract: we allow companies, independent entrepreneurs and other legal entities to return the delivered items within the warranty conditions. The listed legal entities do not have the option of withdrawing from the contract within 14 days of receiving the item without reason, as is the case for consumers (natural persons).

Refunds for legal entities are not possible.

We allow legal entities the following types of payment:

with cash upon collection* (restriction of cash payment up to €420 including VAT)

by transfer to the TRR account of the company Gluhicom - According to the proforma invoice

with payment or credit card (MasterCard®, Visa, Visa Electron, BA Maestro)

deferred payment (applies to public and local administration organizations and companies that achieve the appropriate credit rating)

*In the case of individual orders, we reserve the right to request payment by transfer to the account of Gluhicom according to the proforma invoice.

The consumer's right to withdraw from the contract

The consumer (the above applies exclusively to natural persons who acquire the article for purposes outside of their business activity) has the right to notify the seller within 14 days of taking over the articles that he withdraws from the contract, without having to give a reason for his decision. The deadline begins one day after the date of receipt of the items.

Withdrawal from the contract is communicated by the consumer to the seller's e-mail address: info@gluhicom.si.

In case of withdrawal from the contract, the consumer returns the received item in person or by post to the address:

Gluhicom, Žiri, d.o.o., Jezerska ulica 1, 4226 ŽIRI

Returning the received items to the company within the contract withdrawal period is considered a notice of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. The consumer may not use the articles unhindered until the withdrawal from the contract. The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for a decrease in the value of the goods, if the decrease is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods.

The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items. The item must be returned to the seller no later than 30 days from the sending of the withdrawal from the contract (purchase) message.

The consumer does not have the right to withdraw from the contract for contracts whose subject is an article that has been manufactured according to the consumer's precise instructions, that has been adapted to his personal needs, that is not suitable for return due to its nature, that is perishable or that has already expired. There is no possibility of withdrawing from the contract when purchasing software, batteries, cartridges and toners or audio and video media if the consumer has opened the security seal.

Withdrawal from the contract is not possible in the case of:

goods or services, the price of which depends on fluctuations in the markets, over which the company has no influence and which may occur during the withdrawal period from the contract;

goods, which is made according to the exact instructions of the consumer and adapted to his personal needs.

goods that, due to their nature, are not suitable for return, are perishable or expire quickly.

provided service, if the company fulfills the contract in full and the provision of the service began based on the consumer's express prior consent and with the consent to lose the right to withdraw from the contract when the company complete in full.

sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery.

sealed goods that are not suitable for return due to health protection or hygiene reasons, if the consumer has opened the seal after delivery; when buying food for small animals, if the packaging is open or damaged.

goods which, due to their nature, are inseparably mixed with other objects.

digital content that is not delivered on a tangible data carrier, if the provision of the service began based on the consumer's express prior consent and consent. The refund of payments made, including delivery costs (except for additional costs due to the choice of a type of delivery that is not the most affordable standard form of delivery offered by the company) will be made as soon as possible, but no later than within 14 days of receiving the message on withdrawal from the contract. The company returns the received payments to the consumer by transfer to the consumer's TRR or by the same payment method used by the consumer. The consumer bears no costs as a result. The right to a refund of the purchase price in the case of warranty claims and material defects is more precisely regulated by the provisions of the Consumer Protection Act (unofficial consolidated text).


Articles have a warranty, if so stated on the warranty card or invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice. The warranty period is also indicated on the product description page. If there is no warranty information,the item has no warranty or the information is currently unknown. You can get up-to-date information about the warranty by calling 04/510-6090.

Real error

The consumer can exercise his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item.

The seller is not responsible for material defects in the goods that appear after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.

The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:

correct the error on the product or return part of the amount paid in proportion to the error

replace the defective product with a new flawless product

returns the amount paid

We speak of a factual error when:

the product does not have the properties necessary for its normal use or for circulation

the product does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of

the product does not have properties and features that have been expressly or tacitly agreed or prescribed

the seller delivered a product that does not match the sample or model, unless the sample or model was shown only for notice

How is the suitability of the item checked?

It is checked with another, faultless product of the same type, and at the same time with the manufacturer's statements or indications on the product itself.

How is a factual error asserted?

The buyer must notify us of a potential material defect together with a precise description of it within the statutory deadline and at the same time allow us to inspect the product.

The right to assert a material error is more precisely regulated by the provisions of the Act on Consumer Protection.

Transport damage

We advise you, that you inspect the ordered products upon receipt and notify us as soon as possible in case of any irregularities.

If, upon receiving the shipment, you noticed that the item or package is physically damaged, its contents are missing, or it shows signs of being opened, you must initiate a compensation procedure. Delivery by Post of Slovenia: As soon as you notice the damage, or at the latest within 30 days of receiving the package, you must sign a record of the damaged shipment. You can do this by bringing the package to the post office together with the entire related (outer and inner) packaging or by sending us pictures of the damage, packaging and accompanying stickers to the e-mail address info@gluhicom.si . Keep the packaging until the complaint is complete.

Security on web

Gluhicom uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. We use an SSL certificate issued by an authorized organization.

Protection of personal data

Gluhicom undertakes to permanently protect all personal data of the user in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 and ZVOP-1. The consumer is obliged to provide the online trader with his personal data in a correct and true form, and he is also obliged to inform the online trader of any change in his data. By accepting these terms and conditions, the user confirms that the personal data he has provided is accurate.


Gluhicom will contact the user via means of remote communication only if the user does not expressly oppose it, and in accordance with the provisions of ZEKom-1. We use e-mail and telephone to communicate with customers.

Limitation of Liability

Gluhicom does its best to ensure that the information published on the website is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that we are unable to correct the information on the website in time. In such a case, we will inform the buyer about the changes and allow him to withdraw from the contract or exchange the ordered item. Gluhicom has the option of withdrawing from the contract only if an obvious error is found (Article 46 of the OZ). An obvious defect is considered to be a defect in the essential properties of the article and all mistakes,which, according to trade customs or the intention of the parties, are considered decisive and because of them, in the event of knowledge, we would not have confirmed or concluded the contract. This also includes obvious pricing errors.

Complaints and disputes

Gluhicom complies with applicable consumer protection legislation and makes every effort to fulfill its duty to provide an effective complaint handling system.

In case of problems, the buyer can contact the store by phone at 04/510-6090 or by e-mail at info@gluhicom.si. Send the complaint to the e-mail address info@gluhicom.si. The appeal process is confidential.

Gluhicom is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, Gluhicom does its best to resolve any disputes amicably.

Out-of-court settlement of consumer disputes

In accordance with legal norms Gluhicom, Žiri, d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.

Gluhicom, which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). A link to the platform is available to consumers .


The aforementioned regulation comes from the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

The general conditions apply from 2 August 2022